Frequently asked questions

Firepit-online.com always handles your personal information with care. This means that we only use your data for the delivery of your order, checking payments and promotional purposes (such as sending the newsletter). Your personal data is processed through a secure server, identified by "https" in the address bar. As an e-commerce webshop we are also required to adhere to a set of rules that guarantee safe and reliable online shopping. You can read more about safe shopping at Firepit-online.com.

Unfortunately, we do not currently have the ability to ship to the UK. Find all the countries we currently ship to here.

Depending on where the package should be shipped, the costs for a package or a pallet shipment differ. Find more information about the exact shipping costs for your order here.

At Firepit-online.com, you can also collect your order yourself from our location in the Netherlands. Orders can be collected on working days from 9.00 am to 5.00 pm. Please contact us in advance if you want to pick up your order the same day. They will always confirm the appointment by e-mail. You can choose to collect your order at the checkout. There will then be no shipping costs.

If you order from us before 5 pm, your order will be given to our carrier the same working day. Depending on where the package should be sent, an estimated delivery date will be indicated in the track and trace, which can be found in the mail. A more specific period of time will be visible on the day of delivery. The delivery time for the Netherlands and Belgium is 1-2 working days. More about delivery you will find here.

You’ll usually receive your order within a few days if you order on working days before 17.00. This is an indication and not a deadline. The actual delivery time may vary due to unforeseen circumstances during the shipping process (in particular the handling by DHL). If you have not received your order after two working days (and the expected delivery time was 24 hours), you can contact us by email or phone. Then we’ll try to figure out why the delivery was delayed as quickly as possible and do whatever is necessary in order to deliver the product to you.

Unfortunately, you cannot indicate a time when DHL will visit you. A time slot will become visible on the day of delivery.

Payment at Firepit-online.com can be done in various ways. Find all payment methods here.

Yes! We are located in Tilburg (The Netherlands) and we have a selection of our products in our showroom. Not everything is in the showroom so call or email in advance to avoid disappointment.

An order can be cancelled or modified as long as it hasn’t yet been transferred to DHL. You should contact us as soon as possible for a change or cancellation. You can read more about the cancelling or changing orders here .

It can happen that you change your mind about a product after receiving it. You then have the ability to return one or more articles within 14 days. In this case, you will be responsible for the shipping charges. Some conditions apply for returning goods. You should therefore read the return procedure before you return items.

Of course we do our best to satisfy you with our products and service. If you are not fully satisfied, then you can make your complaint(s) by email or the contact form. Your complaint will be handled as quickly as possible.