Would you like to return an item? No problem! On this page we will answer all your questions about returns. If you have any further questions about returning or exchanging an item, please contact our customer service.
To return an article, you need to fill in the return form . This way we know from whom the package came and which items you ordered. Please also specify whether you want a refund or a new product. If the product has arrived damaged, please contact customer service first. Please include the form with your return.
2. Send the package back
You can return the parcel via a transport company of your choice. As most of our products are relatively large and heavy, it is not always possible to return packages from a service point. In that case please contact customer service. They can then schedule a pick up and DHL will come and pick up the parcel at your home between 08.00 and 18.00 hours.
J.F. Vlekkeweg 12
5026 RJ Tilburg
3. Your money gets refunded
As soon as we have received your return shipment or proof has been provided that the products have been returned, the amount will be refunded to your account within 14 days! Unless we offer to collect the product ourselves, we may wait with the refund until we have received the product or until you prove that you have returned the product, whichever comes first. We will use the same means of payment for the refund as you have used on our website.
• Register the return within 14 days of receipt, after which you have 14 days to return the package to us.
• The product must be unused.
• The product must have sufficient postage, unfortunately we cannot accept unstamped packages. We recommend sending returns by registered post to avoid any misunderstandings afterwards.
• Unfortunately we cannot accept packages with postage due. We also don’t accept COD packages that must be paid for.
Of course it is also possible to get your money back. Please note that the purchase amount of an item paid for in the showroom with PIN will be refunded to your account. Unfortunately we are not able to settle this in cash. Payments made online, for example with iDEAL, will be refunded to the account used for the payment. For more information, please see our General Terms and Conditions