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Customer service

We strive for excellent customer service, and living up to the expectation of our customers is our highest goal!

For example, do you have any questions about your order, payment, delivery, warranty or other service?
Our staff will be happy to help you with your question!

COMPANY INFORMATION        

About Firepit-online.com
Our showroom       
• Opening hours
Bank and Chamber of Commerce       
Partners and links                 

FREQUENTLY ASKED QUESTIONS

How can I return my order?
I have warranty on a product?          
More...

ORDER

New customer
Ordering procedure
Your account
Cancel or change order

SHIPPING & DELIVERY    

Shipping costs
Delivery time
Track & Trace-code
If you are not at home
Different delivery adress
                      

SAFE PAYMENT

Payment methods
Fee payment method
Secure SSL connection
Transfer manually

SECURITY & PRIVACY

Our privacy statement
Secure SSL connection
Webshop Trust mark
Personal data protection
Fulfillment guarantee

RETURNS & EXCHANGES

14-day satisfaction guarantee   
Returns
Return form
Wrong order

 

RANGE & STOCK

Current inventory status
Email when out of stock
Prices including VAT
Product not found?

ARRANTY

Warranty
Right of withdrawal
Transport risk

GENERAL TERMS AND CONDITIONS

General Terms and Conditions
Privacy statement
Disclaimer
Fulfillment guarantee

COMPLAINTS & SUGGESTIONS

Suggestions
Complaints
ODR platform
Reviews

SERVICE & CONTACT

Contact by email
Contact by phone
Social media
Newsletter