Customer service

Can we help you?

We strive for excellent customer service, and living up to the expectation of our customers is our highest goal!

For example, do you have any questions about your order, payment, delivery, warranty or other service?
Our staff will be happy to help you with your question!

COMPANY INFORMATION

• About Firepit-online.com
• Our showroom       
• Opening hours
• Bank and Chamber of Commerce
• Partners and links                 

FREQUENTLY ASKED QUESTIONS

• How can I return my order?
• I have warranty on a product?          
• More...

ORDER

• New customer
• Ordering procedure
• Your account
• Cancel or change order

SHIPPING & DELIVERY

• Shipping costs
• Delivery time
• Track & Trace-code
• If you are not at home
• Different delivery adress
                      

SAFE PAYMENT

• Payment methods
• Fee payment method
• Secure SSL connection
• Transfer manually

SECURITY & PRIVACY

• Our privacy statement
• Secure SSL connection
• Webshop Trust mark
• Personal data protection
• Fulfillment guarantee

RETURNS & EXCHANGES

• 14-day satisfaction guarantee   
• Returns
• Return form
• Wrong order

 

RANGE & STOCK

• Current inventory status
• Email when out of stock
• Prices including VAT
• Product not found?

ARRANTY

• Warranty
• Right of withdrawal
• Transport risk

GENERAL TERMS AND CONDITIONS

• General Terms and Conditions
• Privacy statement
• Disclaimer
• Fulfillment guarantee

COMPLAINTS & SUGGESTIONS

• Suggestions
• Complaints
• ODR platform
• Reviews

SERVICE & CONTACT

• Contact by email
• Contact by phone
• Social media
• Newsletter