Complaints

IT'S ALL ABOUT SATISFIED CUSTOMERS

At Firepit-online.com it's all about our customers’ satisfaction. If you do have complaints about the website, our range, our information or our service, please let us know. You can submit your complaint to the Customer Service Department customer service. You will always get a definitive answer about your complaint within 2 working days.

If this response does not meet your expectations, then you can make your complaint to the disputes Committee of the Webshop keurmerk where Firepit-online.com is connected.

WITH REGARD TO COMPLAINTS WE WOULD LIKE TO STATE THE FOLLOWING:

• We take any complaint seriously
• Your complaint is handled confidentially
• Action will be taken on the basis of your complaint
• You will receive information about the following procedure within 2 working days after receipt of your complaint