YOU SHOULD FIRST CONTACT OUR CUSTOMER SERVICE
You can register a return with our customer service department within 14 days. In your message, mention the order number of your order and the item to be returned. After contacting our customer service, you can return the product.
Click here and register a return shipment
STANDARD RETURN FORM
To return your order we kindly ask you to fill in the standard return form. This form can be downloaded here, printed and filled in. This return form is also sent automatically with your order confirmation.
Then add the return form to the package so we know who the it belongs to. It has happened before that customers want to exchange an item, they return the item, but don’t mention any details. This makes it difficult for us to determine who the package belongs to.
Please remember to use proper packaging and sufficient postage. Unfortunately we cannot accept packages with postage due. We also don’t accept COD packages that must be paid for. Your package must be returned to us within 14 days after delivery to fulfil the conditions for return.